What Our Customers Are Saying

Great customer service by everyone at the agency. Always on top of things and works to get us the best rate

– Robert L

I’ve been a customer with Cole and Durham for several years, and I couldn’t be more pleased with my agent. Lori has been right there to walk me through every little question or concern I’ve had over the years. She’s the most knowledgeable and helpful agent I’ve ever had, and I cannot imagine working with someone else.

– Ben B

I’ve always gotten great service with Cole & Durham. The folks there are helpful and friendly, always willing to take the time to answer questions one might have.

– John S

Kendra was terrific and so helpful. Everyone seemed so pleasant and like I mentioned above, Kendra went well above what she was expected to do. Thank you for taking care of me and my family so well.

– Phil A

Great service, even better people! Their provided services have been friendly, relaxed and stress free.

– Donovan C

I’ve had nothing but good service from the day I walked in, after being referred to them by a relative. Can’t ask for much more than that.

– Michael H

Cole & Durham has always provided me excellent service – whether I’m looking for quote/policy information or reporting an incident. I have received prompt and efficient service from Lori Byers for several years, as well as all the other staff I have communicated with whenever Lori is unavailable. Lori has even responded and provided me direction when she was on vacation!! I could not be happier with C&D’s service!!

– Cheryl M

Cole & Durham has always been there when I needed them. So happy to get excellent service from them.

– Rene B

I greatly appreciate the time you all took to make sure we were taken care of!! Keep up the Great Work!

– Shanda H

Handled my claim quickly and has done well on several changes to my insurance needs in a timely manner and worked hard to get me the best value for my money.

– Troy D

I really appreciate having someone who knows us And is willing to help and answer all our questions. I will never go back to using a big company where it’s not at all personal.

– David G

C&D is always attentive and sensitive to the unique needs of our family. I feel they are concerned about us personally and that they look out for our best interests. They take the time to get to know us and to understand our concerns. I never get the impression that they are “pushing” a product or attempting to sell us something. They explain all aspects, both positive and negative, of the various choices they offer. I can always rely upon them to provide our family with quality service and with a quality product.

– Customer since 2013

Literally went over ever single options available to us. Answered ALL of our questions. Having a flat tire on interstate 69 was super scary, but JD was very fast in checking if I had roadside assistance, calmed me down, and even checked on me afterwards. So grateful to have him as our insurance man!

– Justin M

JD has been great to work with, and I appreciate that he is approachable and easy to get a hold of regardless of the time of day or circumstances. He’s truly an asset.

– Scott M